Return and Refund Policy

RETURNS 

RETURN AND REFUND

• If you are not satisfied with your order, or disappointed with the product or service, we would like to know more about your experience.
• To initiate exchange or return of order, please write to info@flaar.in, within 24 hours of placing the order.
• Our team will examine the products returned to verify if the product is in a condition to be exchanged.
• All returnable products must be accompanied by the original receipt, a return/exchange authorization number (received from the redressal team) and in saleable condition. Courier costs are non-refundable and need to be borne by the customer.
• Please note orders for Gift boxes are not applicable for exchange or refund. There is a provision for a replacement.
• If the products delivered to you are damaged/ defective, then only we can consider your return request. We may require a photo of the damaged product along with bill details.

 

CANCELLATION

• You can cancel your order at any time without any cost before the product is dispatched. Such cancellation requests must be placed within normal business hours i.e., 10 a.m. – 7 p.m. In the event, a cancellation request has been placed after the business hours, it will be considered as a request placed on the subsequent day and FLAAR shall not be liable if the Order is dispatched on the day of the receipt of such cancellation email after the business hours.

• Please note that there may be a delay between the product’s dispatch and the delivery of the dispatch confirmation e-mail to you. FLAAR’s decision shall be final regarding the question of whether any ordered product has been dispatched prior to the cancellation of your order.